CANCELLATION AND REFUND POLICY
Cancellation and Refund Policy
Last updated 23 September 2026
What happens when plans change, on your side or on ours.
1. Three days or more before: free
Cancel 3 days (72 hours) or more before your pickup time and there is no charge. Whatever you paid, the full amount or the 30% deposit, is refunded to the card or account you used, usually within 5–10 business days.
2. Less than three days before, or no-show
Inside 3 days, and when nobody is at the hotel at pickup, we keep 30% of the tour price because the guide, the car, the calligraphy session and any show seats were held for you alone. If you paid in full, we refund the other 70%; a 30% deposit covers the charge in full.
3. A different date
Moving to another date is free up to 3 days before the tour, subject to availability. Send the new date on WhatsApp and we confirm in writing.
4. When the change comes from us
If a closure, the weather or anything on our side stops the tour running as planned, we tell you as soon as we know and you choose: an equivalent replacement, a new date, or a full refund.
5. How to cancel
Send your booking number on WhatsApp +84 368 938 081 or to [email protected]. We confirm in writing the same day and the refund follows on its own.